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What are Long Term Healthcare Facilities Looking for in an apparel program
01 Jun

As I go door to door in search of new customers that I can assist in putting together a “Winning Apparel Program” I am finding that more and more Long Term Healthcare Facilities are mirroring the template of Non Acute Facilities to make an powerful impression to would be new additions to their facility.

Patient Loyalty can Reap Rewards
25 May

The loyalty rewards programs that are very popular among airline passengers and grocery stores customers could soon be coming to a doctor’s office near you!

TBT: Five-star hospitals?
19 May

In April 2015, the Center for Medicare and Medicaid Services (CMS) unveiled their new five-star quality rating on the Hospital Compare website which are based on the 11 publicly reported measures in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The intention is to make understanding the data easier for healthcare consumers.

Thank your favorite nurse during Nurses Week 2016!
11 May

There is no arguing nurses are a crucial part of the healthcare system and this week is dedicated to them.  This year National Nurses Week is May 5-12, a week to celebrate, honor and thank the special nurses in our lives.

Hospitals and doctor offices often spend the week hosting breakfasts and lunches in their nurse’s honor and gifting their employees with chachkies and trinkets like mugs, key chains, pens and tote bags.

Consumers Place High Value on Uniforms
04 May

When I visit my doctor each year, I am always impressed with her appearance. Not only does she wear stylish clothes, her lab coat always looks impeccable. It is reassuring that my doctor always looks clean and professional, despite seeing many patients each day and a busy surgery schedule.

Environmental Services Role in Preventing Infection
27 Apr

When you think of how many departments there are in a single hospital it’s easy to see how having a successful Infectious control program can be a difficult one to maintain. Each department has to work as a single unit to make sure the success is something that is ongoing and part of their day to day obligations.

Two of the biggest factors in the success of such a program are Communication and Collaboration. It starts from the top and goes all the way down.

Understanding the Young Healthcare Consumer
13 Apr

Finn Partners surveyed 1,000 adults to understand the healthcare habits of young Americans.  Being a proud Millennial myself, I know the popular stigma related to my generation of adults ages 18-33.  People often associate Millennial’s with being non-committal, job hoppers who use the web to shop for everything from clothes to groceries and receive their news via social media.  These assumptions are mirrored in the results collected from the Finn Partners survey.

Changes in Health Care
06 Apr

As a kid, the entire family went to the same doctor, whose practice was in a very small medical building. The receptionist was the same woman, and he had one nurse. When my father was having a heart attack, on a weekend, my mom was able to reach the doctor.  We didn’t have health insurance, and his office would work out a payment plan.

Enhancing the Patient Experience Through Empathy
30 Mar

We all are familiar with the saying “it’s not what you say, but how you say it”.  How a patient hears news about their prognosis is vital to making sure they have a clear understanding of their treatment plan and helps to promote trust.  Hospitals cannot improve their HCAHPS scores if they cannot improve communication skills between patients and their providers.

Patient’s Wish List
16 Mar

Most of us do not realize the challenges faced by patients who are admitted into a hospital.  Many times basic things we take for granted can be taken away from the patient due to specific rules created by the facility. This can range from simple things such as choosing when to go to bed, when to get up and having complete privacy when performing daily activities. 

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Outpatient facilities are often a part of a large hospital or IDN. In a way, an outpatient facility is an extension of a unified health system and therefore a representation of the health system's brand and image.

Having a unified uniform program is vital to the health of an organization. However, have you ever thought about the manufacturer providing your company with uniforms?

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