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Hospital/IDN

High Risk ICU Gown by Fashion Seal Healthcare
11 Jul

I noticed a trend in calls received by our Customer Care Team requesting high visibility patient gowns, and we would ask, “You would like patient gowns in colors like road construction workers wear?”   

The answer was, “Yes - our hospitals want to be able to see patients that wander.”
 

Hospital-Disinfecting Robot created by Mark Stibich
09 Jul
 

Hospital acquired infections, some caused by superbugs that have become resistant to traditional cleaning chemicals, are a leading cause of death in the US, killing roughly 100,000 Americans each year. A 2008 study found that fewer than 50 percent of surfaces get cleaned after a patient leaves a hospital room. Some drug-resistant bugs can live up to 6 months, lurking in corners and crevices.

Enclothed Cognition and Chest Pumping
02 Jul

I had a big marketing presentation to give last week.  To prepare, I pumped out my chest and wore a white lab coat.  Ok, just kidding I didn’t… but maybe I should have.  Certain actions (e.g., chest pumping) make people act more confident.  This is called ‘embodied cognition’.  It’s also been determined certain clothes influence performance.  Researchers Adam Galinsky and Hajo Adam from Northwestern University have dubbed this dress-for-success theory as "enclothed cognition".   

Are you headed in the right direction?
17 Jun

The theme of the 2013 Spring IDN Summit & Reverse Expo conference was “Fostering Accountability,” but the underlying tone of the presenters was transformation.  It is well documented that the Affordable Care Act is changing and challenging everything around the healthcare continuum.  What is interesting to note is the role of the supply chain executive/manager is being elevated to a more strategically aligned position within most if not all healthcare organizations.

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.

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