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TBT: Quality Uniforms: Are yours up to par?
21 Apr

Uniforms are a reflection of your brand and services, so garment quality is essential when creating a professional appearance. This is especially crucial in the healthcare industry where patients now operate as consumers that have endless options as to where they receive care. Uniforms are a means to help your brand stand out from the rest of the competition.

When selecting a uniform provider there are a few influential factors to take into consideration:

Understanding the Young Healthcare Consumer
13 Apr

Finn Partners surveyed 1,000 adults to understand the healthcare habits of young Americans.  Being a proud Millennial myself, I know the popular stigma related to my generation of adults ages 18-33.  People often associate Millennial’s with being non-committal, job hoppers who use the web to shop for everything from clothes to groceries and receive their news via social media.  These assumptions are mirrored in the results collected from the Finn Partners survey.

Changes in Health Care
06 Apr

As a kid, the entire family went to the same doctor, whose practice was in a very small medical building. The receptionist was the same woman, and he had one nurse. When my father was having a heart attack, on a weekend, my mom was able to reach the doctor.  We didn’t have health insurance, and his office would work out a payment plan.

Enhancing the Patient Experience Through Empathy
30 Mar

We all are familiar with the saying “it’s not what you say, but how you say it”.  How a patient hears news about their prognosis is vital to making sure they have a clear understanding of their treatment plan and helps to promote trust.  Hospitals cannot improve their HCAHPS scores if they cannot improve communication skills between patients and their providers.

TBT: Patient satisfaction vs. patient experience
24 Mar

Most might read the title of this blog post and think, “What’s the difference?!” While some organizations might use the terms patient satisfaction and patient experience interchangeably, they do represent two completely different ideas.

Patient’s Wish List
16 Mar

Most of us do not realize the challenges faced by patients who are admitted into a hospital.  Many times basic things we take for granted can be taken away from the patient due to specific rules created by the facility. This can range from simple things such as choosing when to go to bed, when to get up and having complete privacy when performing daily activities. 

2016 - The Year of Changes
09 Mar

How many times have we heard that with a new year, comes many changes? Well you better buckle up because 2016 is going to be a fun year with many changes. In fact, many of these changes have already started last year. Changes that will impact both our personal lives and the way we do business. 

Nurses Rank Highest in Ethics and Honesty
02 Mar

I am sure most people would not be surprised to learn that nurses ranked as the most honest and ethical profession for the 14th straight year. In fact, nurses rank 17 percentage points higher above any other profession, according to the most recent Gallup poll.

Specialty Hospitals - They put the “Hospitality” into the word “Hospital”
24 Feb

It’s pretty simple folks. If someone were to ask you “what types of facilities do you think score the highest in Patient Satisfaction Scores?” what would your answer be? If you answered Specialty Hospitals then you would be Correct!

TBT: Disinfecting options for healthcare laundry
18 Feb

The last time you were in a hospital or a clinic, whether it be for an overnight procedure, same day procedure or just simple blood work, did you notice the curtain in your room? Was it clean? Or better yet, when was the last time it was cleaned and disinfected? How many different sets of hands have tugged and pulled on that curtain?  Have you ever thought about those little germs being transferred from curtain to curtain?

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.

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