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Hospital/IDN

Enhancing the Patient Experience Through Empathy
30 Mar

We all are familiar with the saying “it’s not what you say, but how you say it”.  How a patient hears news about their prognosis is vital to making sure they have a clear understanding of their treatment plan and helps to promote trust.  Hospitals cannot improve their HCAHPS scores if they cannot improve communication skills between patients and their providers.

TBT: Patient satisfaction vs. patient experience
24 Mar

Most might read the title of this blog post and think, “What’s the difference?!” While some organizations might use the terms patient satisfaction and patient experience interchangeably, they do represent two completely different ideas.

Patient’s Wish List
16 Mar

Most of us do not realize the challenges faced by patients who are admitted into a hospital.  Many times basic things we take for granted can be taken away from the patient due to specific rules created by the facility. This can range from simple things such as choosing when to go to bed, when to get up and having complete privacy when performing daily activities. 

2016 - The Year of Changes
09 Mar

How many times have we heard that with a new year, comes many changes? Well you better buckle up because 2016 is going to be a fun year with many changes. In fact, many of these changes have already started last year. Changes that will impact both our personal lives and the way we do business. 

Nurses Rank Highest in Ethics and Honesty
02 Mar

I am sure most people would not be surprised to learn that nurses ranked as the most honest and ethical profession for the 14th straight year. In fact, nurses rank 17 percentage points higher above any other profession, according to the most recent Gallup poll.

Specialty Hospitals - They put the “Hospitality” into the word “Hospital”
24 Feb

It’s pretty simple folks. If someone were to ask you “what types of facilities do you think score the highest in Patient Satisfaction Scores?” what would your answer be? If you answered Specialty Hospitals then you would be Correct!

TBT: Disinfecting options for healthcare laundry
18 Feb

The last time you were in a hospital or a clinic, whether it be for an overnight procedure, same day procedure or just simple blood work, did you notice the curtain in your room? Was it clean? Or better yet, when was the last time it was cleaned and disinfected? How many different sets of hands have tugged and pulled on that curtain?  Have you ever thought about those little germs being transferred from curtain to curtain?

PatientSecure palm scanning technology
10 Feb

A woman, we’ll call Hilda, dials 911. When the paramedics arrive, they decide she needs to be taken to the hospital.  The neighbor helps find her driver’s license and social security card for admitting records.  Hilda isn’t able to speak any more when she arrives at the hospital.  After being admitted as a “Jane Doe”, her husband and neighbor arrive at the hospital.

National Women Physicians Day - Sponsored by Physician Moms Group (PMG)
03 Feb

Physician Moms Group (PMG) has declared February 3rd as the first annual National Women Physicians Day. The non-profit organization did so in an effort to bring awareness and appreciation to women in the field of medicine. The date of new celebration was not selected at chance, but rather to honor a strong female that has made significant contributions to the healthcare industry.

Nurses – The Heart of Healthcare
27 Jan

The importance of nurses in the healthcare field has grown leaps and bounds in recent years. While all roles are crucial in the industry, the roles of nurses have evolved to encompass MANY aspects that in the past would either be taken care of by other team members or not thought about all.

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