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Non-Acute

Engaging Millennial Nurses
05 Oct

The nurses entering the work force today are tomorrow’s nurse leaders.  Yet, traditional nursing schools do not always train nurses for leadership roles.  Today’s leaders need to mentor and coach these upcoming Millennial nurses. 

Press Ganey CNO Christy Dempsey states the key qualities of nurse leaders include the ability to:

1.      Foster trust and teamwork

2.      Model compassion and empathy

3.      Provide support in the form of human, material and emotional resources

TBT: Nurses – The Heart of Healthcare
22 Sep

The importance of nurses in the healthcare field has grown leaps and bounds in recent years.

Quality Uniforms: Are yours up to par?
30 Jun

Uniforms are a reflection of your brand and services, so garment quality is essential when creating a professional appearance. This is especially crucial in the healthcare industry where patients now operate as consumers that have endless options as to where they receive care. Uniforms are a means to help your brand stand out from the rest of the competition.

When selecting a uniform provider there are a few influential factors to take into consideration:

TBT: Quality Uniforms: Are yours up to par?
21 Apr

Uniforms are a reflection of your brand and services, so garment quality is essential when creating a professional appearance. This is especially crucial in the healthcare industry where patients now operate as consumers that have endless options as to where they receive care. Uniforms are a means to help your brand stand out from the rest of the competition.

When selecting a uniform provider there are a few influential factors to take into consideration:

TBT: Patient satisfaction vs. patient experience
24 Mar

Most might read the title of this blog post and think, “What’s the difference?!” While some organizations might use the terms patient satisfaction and patient experience interchangeably, they do represent two completely different ideas.

2016 - The Year of Changes
09 Mar

How many times have we heard that with a new year, comes many changes? Well you better buckle up because 2016 is going to be a fun year with many changes. In fact, many of these changes have already started last year. Changes that will impact both our personal lives and the way we do business. 

Specialty Hospitals - They put the “Hospitality” into the word “Hospital”
24 Feb

It’s pretty simple folks. If someone were to ask you “what types of facilities do you think score the highest in Patient Satisfaction Scores?” what would your answer be? If you answered Specialty Hospitals then you would be Correct!

TBT: Disinfecting options for healthcare laundry
18 Feb

The last time you were in a hospital or a clinic, whether it be for an overnight procedure, same day procedure or just simple blood work, did you notice the curtain in your room? Was it clean? Or better yet, when was the last time it was cleaned and disinfected? How many different sets of hands have tugged and pulled on that curtain?  Have you ever thought about those little germs being transferred from curtain to curtain?

PatientSecure palm scanning technology
10 Feb

A woman, we’ll call Hilda, dials 911. When the paramedics arrive, they decide she needs to be taken to the hospital.  The neighbor helps find her driver’s license and social security card for admitting records.  Hilda isn’t able to speak any more when she arrives at the hospital.  After being admitted as a “Jane Doe”, her husband and neighbor arrive at the hospital.

National Women Physicians Day - Sponsored by Physician Moms Group (PMG)
03 Feb

Physician Moms Group (PMG) has declared February 3rd as the first annual National Women Physicians Day. The non-profit organization did so in an effort to bring awareness and appreciation to women in the field of medicine. The date of new celebration was not selected at chance, but rather to honor a strong female that has made significant contributions to the healthcare industry.

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.