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Acquisitions

The Ever Changing World of Healthcare
27 Jul

I recently visited a Doctor’s office that for years had been independently owned and operated by a group of physicians. They were recently acquired by a very large hospital in Ohio. The changes were quite radical and it took quite a while for the staff to get acclimated with the new computer system and all of the new procedures that this hospital implemented. Of course this is to be expected when changes are made in protocol and systems that the staff had been used to and used for years prior. The same could be said with any changes that affect a job or a schedule that we are used to. 

Hospital mergers and acquisitions
18 Mar

If you spend any time in the Healthcare market it is hard to not hear about a merger, acquisition or newly formed alliance between hospitals. The general public may not notice or even hear about such events, but this realignment in healthcare, according to a recent study from the American Hospital Association (AHA), is benefiting their communities by “retaining vital services.”

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.