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After Hours Clinic

Changes in Health Care
06 Apr

As a kid, the entire family went to the same doctor, whose practice was in a very small medical building. The receptionist was the same woman, and he had one nurse. When my father was having a heart attack, on a weekend, my mom was able to reach the doctor.  We didn’t have health insurance, and his office would work out a payment plan.

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.