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empathy

Enhancing the Patient Experience Through Empathy
30 Mar

We all are familiar with the saying “it’s not what you say, but how you say it”.  How a patient hears news about their prognosis is vital to making sure they have a clear understanding of their treatment plan and helps to promote trust.  Hospitals cannot improve their HCAHPS scores if they cannot improve communication skills between patients and their providers.

Patient’s Wish List
16 Mar

Most of us do not realize the challenges faced by patients who are admitted into a hospital.  Many times basic things we take for granted can be taken away from the patient due to specific rules created by the facility. This can range from simple things such as choosing when to go to bed, when to get up and having complete privacy when performing daily activities. 

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