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HCAHPS

Improving the Patient Experience
06 Jul

Due to the ever increasing pressure for healthcare facilities to improve their HCAHPS scores, the patient experience is becoming more and more like a stay in a hotel. Ranging from the basic patient comfort to the softer interior designs, hospitals are finding more creative ways to enhance a patient’s visit.

TBT: Five-star hospitals?
19 May

In April 2015, the Center for Medicare and Medicaid Services (CMS) unveiled their new five-star quality rating on the Hospital Compare website which are based on the 11 publicly reported measures in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The intention is to make understanding the data easier for healthcare consumers.

Enhancing the Patient Experience Through Empathy
30 Mar

We all are familiar with the saying “it’s not what you say, but how you say it”.  How a patient hears news about their prognosis is vital to making sure they have a clear understanding of their treatment plan and helps to promote trust.  Hospitals cannot improve their HCAHPS scores if they cannot improve communication skills between patients and their providers.

TBT: Are ancillary departments the key to an improved patient experience?
08 Oct

Having spent much of my career developing and implementing Ancillary services operations for Integrated Delivery Networks (IDNs), I have a deep rooted appreciation for the impact these dedicated people can have on the patient experience. These support service departments can include:

26 Aug

It is no surprise hospitals are placing a stronger emphasis on gauging the satisfaction level of their patients.  With Medicare reimbursements tied to HCAHPS scores, it makes sense in this consumer-driven market.

With the emergence of online reviews and patients demanding and expecting their hospital stay to mimic the service of a five-star hotel, hospitals needs to be prepared to meet those expectations

Key Strategies: Improving the patient experience while trimming costs
29 Jul

The transformation to value-based care for healthcare systems has been underway for quite a few years now, hence the heavy focus on the improving the patient experience as it can have a major effect on a hospital’s bottom line. We’ve seen healthcare executives propose and implement a variety of patient-centered strategies from adding services, redesigning facilities and training their staff to be more compassionate. With there being endless approaches, how can healthcare systems hone in on a select few that would truly improve the patient experience while not ramping up their costs?

TBT: Patient experience & satisfaction - Have you got it covered?
23 Jul

In healthcare today the “golden ring” is high ratings in patient satisfaction. Hospital patient satisfaction scores - once a well-guarded statistic – is now publicly transparent through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Patient Satisfaction could also be considered an economic necessity for most hospitals in the U.S. Health system – high marks in HCAHPS scores equals higher levels of Medicaid/Medicare reimbursements (and vice versa). So bottom-line, leadership is paying attention and has been for a number of years.

Compassionate care & the patient experience
27 May

Providing an exceptional Patient Experience is more important now than ever as it can lead to higher scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

CMS five-star hospital ratings
11 May

In April 2015, the Center for Medicare and Medicaid Services (CMS) unveiled their new five-star quality rating on the Hospital Compare website which are based on the 11 publicly reported measures in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The intention is to make understanding the data easier for healthcare consumers.

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Fashion Seal Healthcare® has been providing uniform program solutions to the healthcare industry for over 97 years. We know that the uniform apparel industry is always growing with key players entering the market each day.

Outpatient facilities are often a part of a large hospital or IDN. In a way, an outpatient facility is an extension of a unified health system and therefore a representation of the health system's brand and image.