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HCAHPS

Engaged Employee in a Lab Coat by Fashion Seal Healthcare
22 Apr

Despite advances in medical technology, healthcare is still a people-intensive business and improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores requires an investment in human capital—specifically, on employee engagement. Employee engagement is the emotional commitment employees have to the company and its goals.

Examples of an engaged employee are endless, here are a few:

Apple's Healthkit - Mayo Clinic App
11 Mar

With all of the gizmos and gadgets currently on the market to help you track your health, it was only a matter of time before someone released a comprehensive product to help the healthcare industry improve patient satisfaction – Apple’s Healthkit.

Ancillary Healthcare Uniforms by Fashion Seal Healthcare
02 Oct

Having spent much of my career developing and implementing Ancillary services operations for Integrated Delivery Networks (IDNs), I have a deep rooted appreciation for the impact these dedicated people can have on the patient experience.  These support service departments can include:

SimplySoft tunic by Fashion Seal Healthcare®
12 Aug

Just when we thought there were enough antibiotic-resistant bacteria out there, along comes the new kid on the block -- Carbapenem-Resistant Enterobacteriaceae or CRE. This drug-resistant germ is spreading throughout U.S. healthcare facilities, occurring in people receiving significant medical care. CRE is usually transmitted from person-to-person, often on the hands of health care employees*.

Branded Scrub Uniform Program from Fashion Seal Healthcare®
24 Apr

During a recent meeting with the Director of Environmental Services (EVS) at a hospital, the subject of patient satisfaction related to scrubs came up and how this can make an impact on HCAHPS scores.

Patient apparel by Fashion Seal Healthcare®
27 Mar

Last fall, I was asked to moderate a discussion forum during a meeting of healthcare linen professionals. They consisted of laundry owners, laundry managers, Environmental Services Directors, linen/apparel/equipment distributors, and other healthcare facility managers.

Have you got it covered?
25 Feb

In healthcare today the “golden ring” is high ratings in patient satisfaction. Hospital patient satisfaction scores - once a well-guarded statistic – is now publicly transparent through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

HCAHPS and The Patient Experience
12 Nov

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) – what a mouthful right?  Leave it to our government to add complication to the complicated world of healthcare. However, it’s here and it’s important to understand as we face the new healthcare world unfolding before us. Having basic knowledge of HCAHPS will help you understand your customer’s and prospect’s challenges. 

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Outpatient facilities are often a part of a large hospital or IDN. In a way, an outpatient facility is an extension of a unified health system and therefore a representation of the health system's brand and image.

Having a unified uniform program is vital to the health of an organization. However, have you ever thought about the manufacturer providing your company with uniforms?

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