You are here

Healthcare Consumers

TBT: Healthcare consumers - Does the patient experience trump costs?
21 Jan

I was recently reading through PatientExperience.com, and I came across two articles highlighting a report developed by Pricewaterhouse Coopers (PwC) on the patient experience in healthcare. According to PwC – the healthcare consumer’s “personal experience is the number one reason for choosing a doctor or hospital”. It may be intuitive that someone would not make a price decision when their health is at stake, but PwC‘s study indicates that “healthcare is the ONLY industry where patient experience trumps price”.

Search our blog

Recent Posts

This week, we're picking back up on the rapidly emerging industry of RFID Technology. As I had mentioned in last month's blog post, the amount of advantages to using this technology is unbeatable.

The Commercial Laundry Business is tough and gets tougher every day.  Our customers are smarter through the ways that they conduct and run their business, while demanding a wider selection of products and services.  Competition continues to be a d

                In the last couple of weeks, I’ve encountered healthcare stories that have either caused me to think, “Wow that was a great idea!” Or caused me to think, “are you kidding me?!”