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Leadership

Leadership evolution: A nurse-led hospital
23 Mar

Everyone is used to the term physician-led hospital, but is the ever changing face of healthcare trending towards a nurse-led hospital?

10 Nov

What sort of leadership does the nursing profession need? The discussion of transactional vs. transformational leadership is part of any Industrial/Organizational Psychology curriculum.  Translated to a practical application, transformational leadership (which is based on engagement between the leaders and followers) is a highly effective strategy for improving workplace satisfaction, promoting a positive attitude and reducing nursing staff turnover.  It works especially well in what can be a complex, high-stress environment such as healthcare.*  

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.