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Misidentification

PatientSecure palm scanning technology
10 Feb

A woman, we’ll call Hilda, dials 911. When the paramedics arrive, they decide she needs to be taken to the hospital.  The neighbor helps find her driver’s license and social security card for admitting records.  Hilda isn’t able to speak any more when she arrives at the hospital.  After being admitted as a “Jane Doe”, her husband and neighbor arrive at the hospital.

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.