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Patient Experience

23 Feb

To quote the title of one of our previous blog posts, “Patient experience IS a trending topic but definitely NOT a fad.” While many healthcare organizations have taken notice of the trend in recent years and have taken action to improve the patient experience, some might not be getting the results they’d hope for.

Patient gowns - One size does not fit all!
16 Feb

Patients come in various sizes, from short to tall and skinny to wide. Offering all patients a standard gown in small, medium or large no longer suffices. Two specific patient groups that can be directly affected by the lack of patient apparel options are children and overweight patients. 

GHHS "Tell Me More” program
09 Feb

As we learned in a previous post, the national Gold Humanism Honor Society (GHHS) office established the National Solidarity Day for Compassionate Patient Care in 2011 to promote provider-patient relationships based on caring, personalization, and mutual respect as a means to improving healthcare outcomes.

02 Feb

I would speculate most of us know someone that was admitted to a hospital and had something go wrong.  In the mid 1970’s one of my classmate’s father entered the hospital for surgery.  He ended up catching a disease that not only killed him, but the family parrot.

Today I Will Weight Management Campaign — St. Mary’s Health, Evansville, IN - Ten Adams
07 Jan

With the rise of patients as consumers who have a choice of where they “purchase” their healthcare, there is renewed interest in healthcare marketing.  Mark Shipley, strategy director and co-founder of Smith & Jones, said in a statement: "Patients today are often referred to as healthcare consumers because they are as informed and self-directed in their care decisions as any retail shopper. To become relevant to this new breed of consumers, organizations will need to translate their brand messaging for smaller audiences at different stages of the decision process."

Patient Gowns by Fashion Seal Healthcare
15 Oct

1. Form vs. Function  

What type of patient gown is needed?  The most common types of gowns are:

  • Patient gowns - usually worn by a patient in an environment where they are not being monitored by any type of equipment
  • IV gowns - typically constructed with snap closures on both shoulders to allow the nursing staff easy access to a patient’s wounds and/or monitoring equipment being utilized due to the medical procedures the patient may have encountered
Scrub apparel by Fashion Seal Healthcare®
06 Oct

We all know that color plays a very big part in our lives.  Every morning we decide what we are going to wear and despite thinking it is mostly about style, I think it’s more so the color that drives our decision. If you're looking to make a statement and be intense, wear red. If you want to gain someone’s trust, make it a blue outfit. If you want to appear creative, put on some purple.

Ancillary Healthcare Uniforms by Fashion Seal Healthcare
02 Oct

Having spent much of my career developing and implementing Ancillary services operations for Integrated Delivery Networks (IDNs), I have a deep rooted appreciation for the impact these dedicated people can have on the patient experience.  These support service departments can include:

Sharing physician reviews to enhance transparency - Smart or risky?
24 Sep

Transparency is key to the success of a hospital – and I’m not referring to the almost see-through patient gowns some of them make us wear. Consumers like to know anything and everything instantaneously, and the internet is the main source they turn to for answers. If their questions cannot be readily answered via the internet or more specifically a hospitals website, a consumer’s opinion of an organization might turn for the worse.

Nursing scrubs new trend – Flight attendant uniforms?
15 Jul

A hospital in China’s Jiangsu province is testing a pilot uniform program in an effort to improve the patient experience by training nurses to offer a flight experience in the hospital. Nurses were trained by “real air hostesses” and wear uniforms similar to a flight attendant, but with a slightly longer skirt for modesty. Interesting pilot program – no pun intended.

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