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Patient Satisfaction

TBT: Patient satisfaction vs. patient experience
24 Mar

Most might read the title of this blog post and think, “What’s the difference?!” While some organizations might use the terms patient satisfaction and patient experience interchangeably, they do represent two completely different ideas.

Patient satisfaction vs. patient experience
06 Jan

Most might read the title of this blog post and think, “What’s the difference?!” While some organizations might use the terms patient satisfaction and patient experience interchangeably, they do represent two completely different ideas.

TBT: Patient experience & satisfaction - Have you got it covered?
23 Jul

In healthcare today the “golden ring” is high ratings in patient satisfaction. Hospital patient satisfaction scores - once a well-guarded statistic – is now publicly transparent through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Patient Satisfaction could also be considered an economic necessity for most hospitals in the U.S. Health system – high marks in HCAHPS scores equals higher levels of Medicaid/Medicare reimbursements (and vice versa). So bottom-line, leadership is paying attention and has been for a number of years.

Apple's Healthkit - Mayo Clinic App
11 Mar

With all of the gizmos and gadgets currently on the market to help you track your health, it was only a matter of time before someone released a comprehensive product to help the healthcare industry improve patient satisfaction – Apple’s Healthkit.

Branded Scrub Uniform Program from Fashion Seal Healthcare®
24 Apr

During a recent meeting with the Director of Environmental Services (EVS) at a hospital, the subject of patient satisfaction related to scrubs came up and how this can make an impact on HCAHPS scores.

Patient apparel by Fashion Seal Healthcare®
27 Mar

Last fall, I was asked to moderate a discussion forum during a meeting of healthcare linen professionals. They consisted of laundry owners, laundry managers, Environmental Services Directors, linen/apparel/equipment distributors, and other healthcare facility managers.

Have you got it covered?
25 Feb

In healthcare today the “golden ring” is high ratings in patient satisfaction. Hospital patient satisfaction scores - once a well-guarded statistic – is now publicly transparent through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

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