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Replacements

Laundry
10 Sep

Linen life, replacements and reject percentage. These three powerful phrases are so dear to the heart of the laundry owner/operators these days.  As laundries fight to win, maintain and keep business, these key factors can and will continue to play an important role in the success and failure of any given laundry.

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.