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What sort of contingency plan should a laundry have in place?
08 Jul

Last week while doing some belated spring cleaning, I had a bunch of stuff to take to the local recycling center. When I hopped into my son’s jeep that has been sitting idle on the street the last few months, the car would not start.  I immediately needed to resort to my contingency or back-up plan, a spare car battery we had in our garage. Upon replacing the battery, I loaded the jeep and off I went.

Does your current supplier have a proven Plan B?
13 Apr

Recently I was preparing to travel to Florida for a VIBM (“very important” business meeting) when all of a sudden a huge snow storm hit Pennsylvania, resulting in the cancellation of all flights. Upon learning my original flight was cancelled due to the pending major Nor’easter, I normally would go into panic mode, but fortunately for me I had a Plan B – a relationship with a trusted travel agent.

C-suite
27 Aug

If you want to get into to see a prospect in the C-suite, what should your title be?  This was a topic of recent discussion in a B2B LinkedIn group I follow.  There was some agreement that the title of the distributor or sales professional should imply a consultative approach, rather than a supplier of a commodity product.  

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Recent Posts

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.

This week, we're picking back up on the rapidly emerging industry of RFID Technology. As I had mentioned in last month's blog post, the amount of advantages to using this technology is unbeatable.