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Valued-Based Care

Key Strategies: Improving the patient experience while trimming costs
29 Jul

The transformation to value-based care for healthcare systems has been underway for quite a few years now, hence the heavy focus on the improving the patient experience as it can have a major effect on a hospital’s bottom line. We’ve seen healthcare executives propose and implement a variety of patient-centered strategies from adding services, redesigning facilities and training their staff to be more compassionate. With there being endless approaches, how can healthcare systems hone in on a select few that would truly improve the patient experience while not ramping up their costs?

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Think back to your most recent visit to a hospital or doctor’s office. Did the nurse who took your pulse and blood pressure wash her hands before touching you?  How often are his or her scrubs laundered and sanitized?

I received a call from one of our salesmen the other day.  He asked, “Do we make any ugly scrubs for any of our customers?”

“Say again.”

I’ve been working in the customer service department for over 14 years, and it seems like there isn’t a day that goes by where I don’t learn something new.