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16 Mar

Patient’s Wish List

Patient’s Wish List

Most of us do not realize the challenges faced by patients who are admitted into a hospital.  Many times basic things we take for granted can be taken away from the patient due to specific rules created by the facility. This can range from simple things such as choosing when to go to bed, when to get up and having complete privacy when performing daily activities. 

It is imperative for healthcare professionals to be attuned to these subtle things that can affect the patient’s experience.  Jane Hill, director of patient relations and patient and family centered care at Johns Hopkins Hospital, created a list of the most common patients ‘ compliments and grievances.

Below are the top ten wishes from the patient’s perception:

1. Let me sleep. Do not take vitals throughout the night or draw blood between 10 p.m. and 6 a.m. unless it is critical.

2. Keep the noise levels down at the nurses' station. Turn off the TV, radio, computer screen, etc., at night in my room, so there's not a glare or noise that can disturb my sleep.

3. Don't lose my personal belongings. Take an inventory and label everything with my name and medical record number so my personal belongings do not get misplaced.

4. Knock on the door before entering. This shows respect for me as an individual and my privacy. Introduce yourself to me, and shake hands or make eye contact when you do this. Call me by my preferred name (formal or first name).

5. Please keep my white board current and up to date. It gives me a quick reference of who is caring for me and my daily plan.

6. Update me and my family if you notice changes in my condition. Keep communication open. Please keep me informed of delays.

7. Keep my room clean. Mop the floors every day, wipe surfaces to prevent the spread of germs, empty my wastebasket and keep my bathroom really clean so it even smells clean. If you are my housekeeper, please introduce yourself to me and say hello.

8. Listen to me and engage me in my care. Use plain language, and make sure I understand my plan of care.

9. Please orient me to my room and the hospital.  Show me where things are located, how to work the television, how to order food and when my linens may be changed.

10. Please maintain professionalism. While you may be on your break, you are still a hospital employee and a reflection of the hospital. How I perceive you is often how I perceive the hospital and care that I am receiving.

This list is not intended to be the end-all, be-all.  Rather, a conversation starter.  What items do you think should be included in the patient wish list?  Comment below.

 

﷐Guest Blogger:   Blair Tetenbaum is a Marketing Specialist with Fashion Seal Healthcare.  She brings a strong, up-beat passion to the team with a unique perspective as a millennial.

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