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24 Feb

Specialty Hospitals - They put the “Hospitality” into the word “Hospital”

Specialty Hospitals - They put the “Hospitality” into the word “Hospital”

It’s pretty simple folks. If someone were to ask you “what types of facilities do you think score the highest in Patient Satisfaction Scores?” what would your answer be? If you answered Specialty Hospitals then you would be Correct!

Why is this you ask? Well for one, these specialty hospitals are generally a smaller facility. A smaller facility is much easier to control and run than your giant all-purpose facilities.  They make it a point to prioritize a patient’s needs and to make sure that all of the points of focus are zeroed in on. Those points of focus being Communication with doctors , communication with nurses, responsiveness of nurses, communication about medications , Pain management, discharge information, cleanliness of the facility and the transition of care.

With a more uniform set of services and fewer pressures that conventional hospitals, Specialty Hospitals generally provide more predictable scheduling as well as patient care which results in higher satisfaction rates. The high-quality staff members with focused experience ensure that every patient’s plan to recovery is designed with unprecedented expertise. Specialty Hospitals also have very favorable perceptions regarding their quality of care while offering their patients large private rooms, quiet surroundings and better food!

The bottom line boils down to this and anyone who has ever done research on this will tell you the biggest and most important thing of all -- it’s all about the management. Programs have to be managed. People need to be managed and it has to be done on a daily basis. It is not something that you can just train your staff on and once they learn it you expect them to forever carry out this training. It is something that has to be talked about every single day.

Specialty Hospitals have every reason to shine while being held to a higher standard. Why? It’s a tightly run ship because it focuses on specific conditions not on all aspects of healthcare.  Please feel free to comment below with any insight or experience you have had with any Specialty Hospitals.

Specialty Hospitals are defined by the Medicare Prescription Drug, Improvement, and Modernization Act of 2003 (MMA) as “a hospital in one of the 50 States or the District of Columbia that is primarily or exclusively engaged in the care and treatment of one of the following: patients with a cardiac condition, patients with an orthopedic condition, or patients receiving a surgical procedure."

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